5th Maintenance Group

Shipping & Returns Policy

Shipping Information:
All shipping rates are secured through contracted agreements to provide you with the most cost-effective options. Shipping charges are calculated based on the size, weight, and destination of your order. Lead times are estimated and may vary depending on the complexity of your item(s) and production schedule. Expedited shipping is available upon request and will incur additional fees, which must be arranged before invoice creation.

Tracking Information:
Tracking numbers will be provided based on the shipping method selected at checkout. Please ensure your shipping details are accurate, as errors may result in delays or additional fees for re-shipment.

Production Timeline:
Many of our products are custom-made, and lead times for design, fabrication, and handling will vary. Standard production timelines are shared during the ordering process but are subject to change based on order volume or unforeseen circumstances.

Order Accuracy:
To ensure timely processing, all customization details, including final edits, shipping preferences, and any special instructions, must be provided in full at the time of purchase. Missing or incomplete information may result in delays. Any changes to your order after processing begins cannot be guaranteed and may incur additional charges.

Disclaimer:
Rusty Dog Design is not responsible for delays caused by shipping carriers, acts of nature, or circumstances beyond our control. Once your order leaves our facility, any inquiries regarding transit should be directed to the shipping carrier using the tracking information provided.

By completing your purchase, you acknowledge and agree to these terms. If you have any questions, please contact us prior to placing your order.

Returns Policy:
Due to the custom nature of our products, we do not accept returns or offer refunds unless the item arrives damaged or incorrect due to an error on our part. For issues related to damages during shipping or incorrect orders, you must contact us within 5 business days of delivery with clear photographs of the product and packaging to initiate a resolution process.

Disclaimer:
Rusty Dog Design is not responsible for delays caused by shipping carriers, acts of nature, or circumstances beyond our control. Once your order leaves our facility, any inquiries regarding transit should be directed to the shipping carrier using the tracking information provided.